CUSTOMER CARE
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please follow our return and refund process outlined below.
How can I return an item?
To return an item:
Complete the Return Form. Fill out the return form with the necessary details, including the reason for the return.
Prepare the Package. Pack the item securely in its original packaging, including all tags, accessories, and manuals.
Ship the Item. Use the return label provided, or ship the package to the address indicated on your return form.
What is the time frame for returning an item?
You have 30 days from the date of receipt to return items. Please ensure that the item is in its original condition and packaging.
Are there any items that cannot be returned?
Yes, we cannot accept returns for:
— Customized or personalized items
— Sale or clearance items (unless otherwise stated)
— Items marked as “Final Sale”
How do I get a refund?
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or card issuer.
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will provide a prepaid return label.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
I received a damaged or incorrect item. What should I do?
If you received a damaged or incorrect item, please contact our customer service team immediately at solennehomemarketing@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
What if I lost my return label?
If you lose your return label, contact our customer service team, and we will provide a new one. Ensure that you use a trackable shipping method to return your item.
Still have questions?
Our customer service team is happy to help with any return or refund concerns.