Shipping and Delivery
How long will I receive my order?
Standard delivery time is 1 to 3 business days, depending on the items ordered. The maximum delivery timeframe is 7 business days.
Can I change the delivery address of my order?
If your order hasn’t reached the delivery stage, you can request a change of address. However, if the order has already been dispatched, we won’t be able to make changes due to our third-party delivery partners.
How do I return items policy?
If you receive damaged or incorrect items, please notify our sales associates at our Facebook page. They’ll arrange a replacement, subject to product availability.
Note: Our sales associates may request a photo or video of the damaged items for documentation. Replacement requests must be made within 24 hours of receiving your order.
What is your cancellation policy?
Solenne Home may cancel your transaction if the item is unavailable and you choose not to accept a replacement. We will notify you if this occurs.
You can cancel your order at any time before the delivery date. If you’re not satisfied with the product, you can reject the delivery or request a replacement at your doorstep.
Can I ask someone else to receive my order for me?
You may authorize someone to receive your orders on your behalf. To ensure smooth delivery, please provide the following to the authorized receiver:
- An Authorization Letter
- A copy of your valid ID
- A copy of the receiver’s valid ID
This will help our delivery rider confirm the right recipient.
What if I don't receive my order within the delivery date?
We aim to deliver your order on your preferred date. If there are any delays due to unforeseen circumstances, our Solenne Home Customer Support Team will notify you in advance about the new delivery day and time to minimize inconvenience. If you need to make changes to your delivery schedule, please contact us in advance.
How do I get my receipt?
You will receive a store tape receipt upon delivery. If you need an Official Receipt, please request it when placing your order. The Official Receipt will replace the store tape receipt and will be provided at the time of delivery. Additionally, an invoice will be sent to your email once the transaction is completed.
How do I report a problem with my order?
You may message us at our Facebook page at Solenne Home or email us at solennehomemarketing@gmail.com